1 Terms of service
1.1 Ally Consultancy (jennyng.coach) provides an online platform for Parents (as defined below) to connect online.
1.2 Please read the terms and conditions (the “Terms of Service”) set forth below as they apply to your access and use of our services, including our various websites, platform, APIs, email notifications, applications, buttons, and widgets and/or purchasing a Product (each a “Service” and collectively “Services”), and any information, text, graphics, photos, or other materials uploaded, downloaded, or appearing on the Services (collectively referred to as “Content”). Your access to and use of the Services signifies your acceptance of these Terms of Service and agreement to be bound by them and any and all other applicable terms referenced herein absolutely.
1.3 By accessing and/or using the Services, you represent that you are 18 years old or above and are legally capable of entering into binding contracts.
1.4 If you do not accept these Terms of Service, please discontinue use of the Services immediately.
2.1 The following definitions and rules of interpretation apply in these Terms of Service:
“Account” refers to a Parent Account (as defined below) individually or collectively.
“Parent” refers to any person that has registered a Parent or Member Account in accordance with these Terms of Service.
“Platform” means the web version of the website operated and/or owned by Ally Consultancy (jennyng.coach) which is presently located at the URL www.jennyng.coach.
2.2 Clause headings shall not affect the interpretation of these Terms of Service.
2.3 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
2.4 Any words following the terms “including”, “include”, “in particular”, “for example”, or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase, or term preceding those terms.
4 Information about us
The Services are provided and operated by Ally Consultancy (jennyng.coach) (we or “Ally Consultancy”). We are a sole-proprietorship registered in Singapore with Unique Entity Number (UEN) 53344637J and have our registered office at 589A Montreal Drive #05-176 Montreal Spring Singapore 751589.
5 Changes of terms
We may amend the Terms of Service from time to time at our sole discretion without notice or liability to you. It is your responsibility to check this page periodically for changes. By continuing to use the Services following such amendments to the Terms of Service, you agree to be bound by such amendments.
6 Changes to our services
6.1 The Services that we provide are always evolving and the form and nature of the Services that we provide may change from time to time without prior notice to you. In addition, we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and not be able to provide you with prior notice. We also retain the right to create limits on use and storage at our sole discretion at any time and without prior notice to you.
6.2 We make no representations, warranties, or guarantees, whether express or implied, that our Services or any Content on our site is accurate, complete, or up to date.
7 Accessing our services
7.1 We do not guarantee that our Services or any content will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our Services without notice. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.
7.2 You are responsible for making all arrangements necessary for you to have access to our Services.
7.3 You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these Terms of Service and other applicable terms and conditions and that they comply with them.
8 Your licence to use the services
Ally Consultancy gives you a personal, worldwide, royalty-free, non-assignable, and non-exclusive licence to use the software that is provided to you by us as part of the Services. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Nannies on Wheels in the manner permitted by these Terms of Service.
9 Parent or Member account
9.1 To use certain Services on our Platform, you will be required to create an account with Ally Consultancy (the “Parent or Member Account”). You are responsible for safeguarding the password for your Parent or Member Account and for any activities or actions under your password. We encourage you to use strong passwords (passwords that use a combination of upper and lower case letters, numbers, and symbols) with your Parent or Member Account. You must treat such information as confidential. You must not disclose it to any third party. Ally Consultancy cannot and will not be liable for any loss or damage arising from your failure to comply with the above.
9.2 You may register for a Parent or Member Account with us by filling up the online registration form.
9.3 We have the right to disable any password, whether chosen by you or allocated by us, at any time if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Service.
9.4 If you know or suspect that anyone other than you knows your password, you must promptly notify us at firstname.lastname@example.org.
9.5 It is your responsibility to provide accurate, complete, and up to date information for your Parent or Member Account.
9.6 You shall not misuse the Services by creating multiple Parent or Member Accounts.
9.7 Where wrongful or fraudulent use of a Parent or Member Account is suspected or discovered by Ally Consultancy, we reserve the right at our sole discretion, and without liability, and without prejudice to our other rights and remedies under these Terms of Service or at law, to immediately:
(a) prohibit the Parent Account owner or other person from accessing and/or using the Services or participating in any promotion by Ally Consultancy; and/or
(b) merge, suspend, and/or terminate Parent or Member Account(s).
10 Parent Requests
10.1 If you register a Parent or Member Account, you will be able to create booking of coaching sessions on our Platform (the “Booking”) by taking the steps outlined on our Platform.
10.2 Bookings that are created will be automatically processed within one (1) day from submission.
10.3 We reserve the right, and without prejudice to our other rights in these Terms of Service, to refuse, remove, and/or delete any Bookings at our sole discretion, including if the Parent or Member Account is in breach of these Terms of Service or any additional terms we may specify on our Services from time to time.
11 Price and payment
11.1 Ally Consultancy reserves the right to amend the price of Services listed on our Platform at any time without notice or liability.
11.2 Prices are in Singapore dollars and GST is out of scope for Ally Consultancy.
11.3 Payments in relation to Bookings shall be made to Ally Consultancy.
11.4 We accept payment for our Services through our Platform by the following payment methods: Paypal and credit cards.
11.5 You authorise us to transmit information to or obtain information about you from third parties from time to time, and this may include requesting pre-authorisation on your card to ensure there are sufficient funds available to complete the transaction, authentication of your identity, validation checks on your credit card by the issuer, protection against fraud. By paying for the Services, you are confirming that the card belongs to you or that you are the legitimate holder of the Promotional Voucher, and have sufficient funds or credit facilities to cover the cost of the Services.
12 Promotions and vouchers
12.1 Ally Consultancy may from time to time run promotions, contests, or other privilege programmes (a “Programme”) that are subject to additional terms and conditions which are hereby incorporated by reference into these Terms of Service and can be found on our site at such applicable time.
12.2 Ally Consultancy may from time to time make available vouchers, codes, coupons, credits, or gift vouchers (a “Promotional Voucher”). A Promotional Voucher may be subject to additional terms and conditions that are hereby incorporated by reference into these Terms of Service and can be found either on the Promotional Voucher or on our site at such applicable time.
12.3 Each Programme and Promotional Voucher is valid for the time period specified by Ally Consultancy.
12.4 Each Promotional Voucher is only eligible for single use and cannot be used in conjunction with any other Programme or Promotional Voucher unless otherwise stated or explicitly agreed to by Ally Consultancy.
12.5 A Promotional Voucher:
(a) cannot be refunded, redeemed, or exchanged for cash;
(b) is non-replaceable if lost, stolen, destroyed, duplicated, tampered with, or otherwise misappropriated;
(c) cannot be resold, transferred, or shared, except for a gift voucher which may be purchased by you and given to others;
(d) cannot be reproduced, adapted, altered, or otherwise tampered with;
(e) will be declared null and void by Ally Consultancy where, in our sole discretion, such Promotional Voucher is suspected to have been used in breach of these Terms of Service.
12.6 Ally Consultancy's decision on all matters relating to each Programme or Promotional Voucher is final and binding.
12.7 Ally Consultancy reserves the right to discontinue any Programme or Promotional Voucher at any time, in our sole discretion, without notice or liability.
13 Fees charged
13.1 Parents or Members must pay to Ally Consultancy the fees in respect of the purchase of Coaching sessions via Online Bookings.
13.2 In respect of fees payable to us by Parents or Members:
(a) the amount of the fees will be as specified in these Terms of Service or on our Services from time to time; and
(b) the scope and duration of the Services in respect of which the fees are payable will be as specified on our Services at the time those fees are paid.
13.4 We may vary fees from time to time by posting new fees on our Platform, but this will not affect fees for Services that have been previously paid.
14.1 You must pay to us the fees in respect of our Services in advance, in cleared funds, in accordance with any instructions on our website.
14.2 If you dispute any payment made to us, you must contact us immediately at email@example.com and provide full details of your claim.
14.3 If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within ten (10) days following the date of our written request:
(a) an amount equal to the amount of the charge-back;
(b) all third-party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);
(c) an administration fee as specified on our Services from time to time; and
(d) all our reasonable costs, losses, and expenses incurred in recovering the amounts referred to in this section (including without limitation legal fees and debt collection fees).
14.4 If you owe us any amount under or relating to these Terms of Service, we may suspend or withdraw the provision of Services to you.
14.5 We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.
15 Our intellectual property rights
15.1 All intellectual property rights subsisting in respect of the Services belong to Ally Consultancy or have been lawfully licensed to Ally Consultancy for use in connection with the Services. All rights under applicable laws are hereby reserved. You agree not to upload, post, publish, reproduce, transmit, or distribute in any way any component of the website itself, the Content, or any access to any Service, or create derivative works with respect thereto, except with the prior written consent of Ally Consultancy or unless expressly permitted in these Terms of Service. The website, Content, and Services are copyrighted under applicable laws.
15.2 Trade marks, service marks, trade names, and logos used and displayed on the Platform (the “Trade Marks”) are registered and unregistered trade marks of us or third parties. Nothing on the Platform and in these Terms of Service shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use (including as a meta tag or as a “hot” link to any other website) any Trade Marks displayed on the Services, without the written permission of us or any other applicable trade mark owner.
15.3 You agree that we are free to use, disclose, adopt, and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments, and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges, and/or other payments in relation to our use, disclosure, adoption, and/or modification of any or all of your Feedback.
16 Your rights
16.1 You retain your rights to any Content you submit, post, or display on or through the Services. By submitting, posting, or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such Content in any and all media or distribution methods (now known or later developed).
16.2 You agree that this licence includes the right for us to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organisations, or individuals who partner with Ally Consultancy for the syndication, broadcast, distribution, or publication of such Content on other media and services, subject to our terms and conditions for such Content use.
16.3 Such additional uses by Ally Consultancy or other companies, organisations, or individuals who partner with Ally Consultancy may be made with no compensation paid to you with respect to the Content that you submit, post, transmit, or otherwise make available through the Services.
16.4 We may modify or adapt your Content in order to transmit, display, or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services, or media.
16.5 You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third-party partners. You understand that your Content may be syndicated, broadcast, distributed, or published by our partners and, if you do not have the right to submit Content for such use, it may subject you to liability. Ally Consultancy will not be responsible or liable for any use of your Content by Ally Consultancy in accordance with these Terms. You represent and warrant that you have all the rights, power, and authority necessary to grant the rights granted herein to any Content that you submit.
17 Limited liability and warranty
Please read this section carefully since it limits the liability of Ally Consultancy and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “Ally Consultancy Entities”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts and, as a result, the contents of this section may not apply to you. Nothing in this section is intended to limit any rights you may have which may not be lawfully limited. All Information is for your general reference only. We do not accept any responsibility whatsoever in respect of such information.
17.1 YOUR ACCESS TO AND USE OF OUR SERVICES IS AT YOUR SOLE RISK AND IS PROVIDED "AS IS", "AS AVAILABLE." THE SERVICES ARE FOR YOUR PERSONAL USE ONLY AND THE ALLY CONSULTANCY ENTITIES MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES ON MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR NON-INFRINGEMENT.
17.2 IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE ALLY CONSULTANCY ENTITIES EXCEED ONE HUNDRED SINGAPORE DOLLARS (SGD 100).
17.3 The Ally Consultancy Entities shall not guarantee or assume any responsibility that:
(a) the information presented in our Services is accurate, adequate, current, or reliable, or may be used for any purpose other than for general reference;
(b) the information presented in our Services is free of defect, error, omission, virus, or anything which may change, erase, add to, or damage your software, data or equipment;
(c) messages sent through the internet including in connection with the services will be free from interception, corruption, error, delay, or loss;
(d) access to the Services will be available or be uninterrupted;
(e) use of the Products and/or Services will achieve any particular result; or
(f) defects in the Services will be corrected.
17.4 Without limiting the generality of the foregoing, in no event will the Ally Consultancy Entities be liable to you or any other person for any direct, indirect, incidental, special, punitive, or consequential loss or damages, including any loss of business or profit, arising out of any use, or inability to use, the information or the Products and/or Services, even if any of the Ally Consultancy Entities has been advised of the possibility of such loss or damages.
17.5 You will exercise and rely solely on your own skill and judgment in your use and interpretation of the information and use of the Products and/or Services. You are responsible to ensure that your use of the information, Products, and/or Services complies with all applicable legal requirements.
17.6 Without prejudice to the foregoing, if your use of the Products and/or Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Service or otherwise, you are advised to contact us at firstname.lastname@example.org. No such lack of response shall be deemed to constitute any acquiescence or waiver.
17.7 You hereby indemnify Ally Consultancy against all liabilities, costs, expenses, damages, and losses (including any direct, indirect, or consequential losses, loss of profit, loss of reputation, and all interest, penalties, and legal and other professional costs and expenses) suffered or incurred by Ally Consultancy in connection with any claim made against Ally Consultancy for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with your use of the Products and/or Services. This clause shall survive termination of the Terms of Service.
17.8 The limitation of liability contained in these Terms of Service will apply to the fullest extent permitted by applicable laws.
18 Content on the services
18.1 All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content.
18.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty and you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
18.3 Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute, and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
18.4 The views expressed by other users on our site do not represent our views or values. We do maintain the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate, or otherwise inappropriate, or, in some cases, postings that have been mislabelled or are otherwise deceptive. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted, or otherwise made available via the Services or broadcast elsewhere.
18.5 We may not monitor or control the Content posted via the Services and we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.
19 Content copyright policy
19.1 Ally Consultancy respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, your telephone number, and an email address; (v) a statement by you that you have a good-faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate and that you are authorised to act on behalf of the copyright owner.
19.2 We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user's Account if the user is determined to be a repeat infringer. Our address for notice of alleged copyright infringement appearing on the Services is 589A Montreal Drive, #05-176, Singapore 751589.
20 Use of the services
20.1 We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services, to merge, suspend or terminate Accounts, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process, or governmental request, (ii) enforce the Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security, or technical issues, (iv) respond to user support requests, or (v) protect the rights, property, or safety of Ally Consultancy, its users, and the public.
20.2 We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes, and platform in order to access our site. You should use your own virus protection software.
20.3 You may not do any of the following while accessing or using the Services (i) use our Platform in any way that is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity; (ii) access, tamper with, or use non-public areas of the Services, Ally Consultancy's computer systems, or the technical delivery systems of Ally Consultancy's providers; (iii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iv) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (v) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive, or false source-identifying information; or (vi) interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, trojan, worm, logic bomb, or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
20.4 We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
21 Use on behalf of organisation
If you use our Services or expressly agree to these Terms of Service in the course of a business or other organisational project, then by so doing you bind both:
(a) yourself; and
(b) the person, company or other legal entity that operates that business or organisational project,
to these Terms of Service, and in these circumstances references to "you" in these Terms of Service are to both the individual user and the relevant person, company, or legal entity, unless the context requires otherwise.
22 Linking to us
You may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.
23 Third-party links and resources in our site
23.1 The links from the Services may take you to other sites or services and you acknowledge and agree that Ally Consultancy has no responsibility for the accuracy or availability of any information provided by third parties' services and websites.
23.2 The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Ally Consultancy on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Ally Consultancy and its third-party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.
23.3 Links to other websites and services do not constitute an endorsement by us of such websites or services, or the Information, products, advertising, or other materials available made available by such third parties.
You agree to defend, indemnify, and hold us harmless from and against all liabilities, damages, claims, actions, costs, and expenses (including without limitation legal fees), in connection with or arising from your breach of any of these Terms of Service and/or your use of the website. We may, if necessary, participate in the defence of any claim or action and any negotiations for settlement. No settlement that may adversely affect our rights or obligations shall be made without our prior written approval. We reserve the right, at our own expense and on notice to you, to assume exclusive defence and control of any claim or action.
The illegality, invalidity, or unenforceability of any provision of these Terms of Service under the law of any jurisdiction shall not affect its legality, validity, or enforceability under the laws of any other jurisdiction nor the legality, validity, or enforceability of any other provision.
26 Several users
If there are two or more persons adhering to these Terms of Service as user, their liability under the Terms of Service is joint and several and their rights are joint.
No failure or delay by a party to exercise any right or remedy provided under these Terms of Service or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
28.1 The Terms of Service will continue to apply until terminated by either you or us as follows.
28.2 You may end your agreement with us at any time for any reason by deactivating your Accounts and discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services.
28.3 We may suspend or terminate your Accounts or cease providing you with all or part of the Services at any time for any reason, including if we reasonably believe: (i) you have violated these Terms of Service or (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your Account or the next time you attempt to access your Account.
28.4 In all such cases, any provision of these Terms of Service that expressly or by implication is intended to come into or continue in force on or after termination of these Terms of Service shall remain in full force and effect.
28.5 Nothing in this section shall affect our rights to change, limit, or stop the provision of the Services without prior notice, as provided above in Clause 6 Changes to our services.
29 Force majeure
29.1 No party shall be in breach of these Terms of Service nor liable for delay in performing, or failure to perform, any of its obligations under these Terms of Service if such delay or failure result from events, circumstances, or causes beyond its reasonable control. In such circumstances, the affected party shall be entitled to a reasonable extension of the time for performing such obligations.
29.2 The affected party shall use all reasonable endeavours to mitigate the effect of a force majeure event on the performance of its obligations.
29.3 A force majeure event shall include such events as an act of God, fire, flood, typhoon, storm, war, riot, civil unrest, act of terrorism, strikes, industrial disputes, outbreak of epidemic or pandemic illness, failure of utility service or transportation, request from a government, or interference from civil or military authorities.
30 Governing law and jurisdiction
These Terms of Service shall be governed by the laws of the Republic of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts.
In case of discrepancies between the English version and any other language versions of these Terms of Service and contents of our Platform, the English version shall prevail.
Last updated 24 February 2020.